Upon receipt of your item if the cost is going to be any more than £35 plus postage and packing, we will make contact with you before proceeding. For this there is a handling charge of £15 which includes postage both ways.ĭepending on the make and model of your writing instrument standard service charges are £35 – £45 plus parts and return postage. We will send to the manufacturer and will manage the repair process for you. If your pen is still covered by the manufacturers warranty please send it in with the pen. If we haven’t got it or can’t do it 99% of the time we can find someone who can. Some are specialists for certain brands and nearly all carry a wide range of spare parts. Network of experts: We have built up a network of contacts that specialise in pen repairs.However, some suppliers will only repair current line items not old ones. If we are unable to repair your writing instrument we may be able to use the repair centres of our suppliers. Manufacturer Repair Services: Most major brands offer a repair service.We can service/repair the vast majority of pens under our own roof. In-house: we carry many spare parts in-house for vintage and modern writing equipment.There are 3 ways in which repairs will be processed:
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